The Phoenix Rising Philosophy
Accessible. Accountable. Responsive.
At Phoenix Rising Management, LLC we believe that communication and collaboration are key to the successful management of your community. Our clients have access to the both the strength and resources of a large company with the agility and responsiveness of an owner-operated partnership. The Phoenix Rising team of professionals are well resourced, extensively trained and experts in their field. By integrating our proprietary systems and processes our managers, are able to maintain a low manager to client ratio which in turn provides a higher quality service and increased responsiveness.
Our goal is to maintain and operate your community efficiently, effectively and at a level consistent with the Board of Director’s standards and Association resources. As your Managing Agent, Phoenix Rising will assist in the development of your objectives and standard service levels, which are integrated into your budget, and then apply a customized management program designed to ensure your association is properly and efficiently maintained. The Phoenix Rising Team of managers, accountants, administrative, maintenance and support personnel are dedicated to providing the expertise necessary to service our clients. Some of the outstanding characteristics of Phoenix include our sharply defined business focus, internal resources, and supportive leadership structures, participation of our senior personnel in day-to-day association management and our commitment to on-going training and development of our personnel.
Managers maintain a reduced portfolio of clients. They are able to provide a higher level of service because they have more time available. We retain a large supporting staff which manages routine administrative tasks enabling managers to focus on high value requirements as identified by the Board of Directors and increase communications with Home Owners.
We bulk client requirements through proven service providers to increase quality of service and drive discounts. Phoenix Rising resources a number of services internally which enables us to control costs, responsiveness and quality. Through both bulking and bundling services we are able to obtain higher quality at reduced prices for our clients.
We assign a management team not just a single manager to an account. Team Leaders are involved and provide oversight for managers. Team Leaders know what is going on at an Association and ensure the Community Manager is adhering to the Board of Directors priorities.
Superior Service to Homeowner’s and Board of Directors
We are here to serve the owners of the communities we manage. Our ability to provide superior service and satisfy the needs of our customers will engender a healthy, active and positive community. Associations with involved and satisfied residents increases the overall appeal of the community and results in higher property values.
We know how to efficiently run an Association. We listen to our clients. We offer the professional guidance to Association leadership and follow through on executing priorities as specified by the leadership. We judiciously apply and protect Association resources in order to reduce operating costs and maintain assessments. We understand the market realities and how excessive assessments or unplanned special assessments can negatively affect the value of an association. We strive to develop realistic, comprehensive budgets, which systematically, methodically address Association requirements over the long term.
Each Association has its own unique personality. These community characteristics must be preserved in order to maintain value. The Board of Directors makes decisions and applies resources in the best interest of the community. Management executes those decisions efficiently in support of the Board of Directors directives.